5 Signs Your Growing Business Needs Enterprise Software Solutions

Finley Patterson is the tech editor for NeoPG. She is based in Seattle and has written extensively for other online tech publications, including Wired and TechCrunch. She enjoys reading, playing music, and is an aspiring web designer and developer.

Becoming a business owner takes a great deal of preparedness and dedication. As your business begins to expand, you may find that your day-to-day operations become clogged with tasks that are tedious and time-consuming. If this is the case for your business, consider using enterprise software solutions to help you get organized so that you can continue to grow your business and promote its success.

Enterprise software refers to digital tools that are used to streamline the operations of an organization. There are several different types of enterprise software that all serve different purposes. There are IT solutions, collaborative solutions, HR solutions, virtual support teams, and many more software systems that can automate and optimize your business operations. As businesses grow into large enterprises, these software systems are a necessary tool to integrate. Keep reading for some key signs that it’s time to integrate enterprise software into your business.

1. Your current enterprise software solutions are static and disconnected.


If your company has already integrated multiple types of software systems, they may be serving their individual purposes, but if these systems can’t communicate with one another they’re only holding you back. A free flow of data between all of your departments and software system creates seamless access to information for all of your employees. Implementing software systems that can communicate and connect with one another is an integral part of making better-informed business decisions based on a wide array of data.

2. You need extra help handling your company’s finances.


Managing a sales team, company assets, ordering, and inventory, along with all the other departments in your company, can be a daunting task. On top of this, tracking your expenses, revenue, and cash flow can become overwhelming. Outsourcing your financial operations can alleviate much of the stress that comes with financial management, especially when tax season rolls around. A software system that can retrieve financial data seamlessly from all of your company’s departments will assist in any bookkeeping and accounting that is performed for your business

3. Your sales and customer service teams are overwhelmed.


As your business operations expand, you’re likely receiving a higher volume of incoming calls, sales, and customer inquiries. With a physical sales team or call center, there are only so many calls and sales that can be completed during a workday. Additionally, there will always be downtime when no employees are available to take calls or answer customer questions. By integrating an enterprise call center software into your customer service and support teams can be extremely beneficial, especially for large enterprises, because you will constantly have a contact center and communication channel available to your customers.

Call center software is also highly reliable. Whether your central office is affected by server crashes or natural disasters, having a digital contact center ensures that there will be no interruptions in customer support or customer experience. A digital call center uses artificial intelligence to handle customer support, as well as enable advanced features like intelligent routing, interactive voice response, and a predictive dialer. With large enterprises, any halt in phone support negatively affects the customer experience, and in turn, this costs you money. Call center software creates digital support teams to handle customer interaction and provide an exceptional customer experience every time. By integrating call center solutions, customer support is always seamless and accessible, meaning your virtual support team can match customers with the right agent at the right time.

4. You don’t currently have a CRM software integration


Customer Relationship Management software enables large enterprises to analyze their relationship with past and present customers as well as more efficiently build relationships with new customers. CRM software can help you effectively maintain your relationships with your customers while driving sales by analyzing trends in customer data. These software systems can automate email and other digital marketing campaigns, as well as optimize your company’s website and build your social media presence. CRM software does serve some purposes that may already be taken care of by other software integration you may already utilize. When deciding upon CRM software solutions, be sure to weigh the costs with the benefits, as well as compare the software features with the advanced features already available to you.

5. Your data analytics software isn’t giving you useful insights.

With large enterprises, you want to have strong data analytics software that interconnects between your other departments and software systems. Large enterprises have many data sources bringing in an enormous amount of Big Data that must be retrieved, interpreted, and applied to your business operations. If your current software solutions are not providing you with useful, actionable insights from your data, then it’s not serving your business to its full potential. Large enterprises need analytics software that can efficiently gather and transform data from crucial sources in order to drive sales and make better-informed decisions.